STORE POLICIES

TERMS & CONDITIONS

Secure Processing 
Vonorthhollywood.org.com, which is powered by wix.com, uses secure processing called SSL Encryption Technology, which is the industry standard. SSL (Secure Sockets Layer) is a protocol developed for the transmission of private information over the Internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the Internet. 

Privacy 
Vonorthhollywood.org.com respects our customers account information as private and confidential information and will never share this with any outside afflictions or individuals. Your information is secured and encrypted with the Secure Socket Layer Software. Wix is also certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. 

Purchase for Personal Use Only 
You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation. Vonorthhollywood.org.com.

Return Policy 
NO REFUNDS. EXCHANGES ONLY within 5 days from when shipment is received. All exchanges are dependent on existing stock. Notice must be given to victoryoutreachnoho@gmail.com within 2 days of receipt for any problems or concerns with merchandise. Items must be in their original packaging, in as-new condition with both the printed receipt and return form when returned.

Domestic customers are financially responsible for shipping the item back to V.O.N.H. for the exchange. International customers are financially responsible for shipping the item back to V.O.N.H. for the exchange, as well as for shipping the exchanged item back to their respective country. Any item(s) purchased at a normal price before the start of a sale may not be exchanged for items at sale price. We will not issue a credit for the difference in price on items purchased before the start of sale.

In some instances, V.O.N.H. reserves the right to institute a $5-8 restocking fee, per item, when said items must be refunded against the above stated Return Policy.

Packages marked as delivered, but are 'not received' are your responsibility to locate. Once the package leaves our hands we are no longer liable. Please contact your local post office as they can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end.

We do not issue refunds on lost packages.

***ALL SALE ITEMS ARE FINAL. NO EXCHANGES OR REFUNDS.***

Sales Tax 
Sales Tax is charged to those orders shipped within the state of California. Shipping is also taxed. Sales tax is not charged to orders shipped to states outside of California. 

SHIPPING

Shipping 

Our goal is to fulfill your purchase as quickly as possible. 

All orders are typically processed and shipped within 5-7 business days. We are not responsible for any lost or stolen items.

Unless otherwise specified, all domestic and international orders are shipped USPS ground. 

Packages marked as delivered, but are 'not received' are your responsibility to locate. Once the package leaves our hands we are no longer liable. Please contact your local post office as they can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end.

We do not issue refunds on lost packages.

Product Availability

We reserve the right to limit the quantity of Products we supply. While we make every effort to only display items that are currently in stock and available to ship, there may be instances from time-to-time where we run out of stock of a particular product. In these instances your order will be canceled and a member of our customer service team will notify you. Items in your shopping cart are not reserved and may be purchased by other customers. 

 

Any questions or concerns pertaining your order, product availability or shipping rates please contact us here

 

Our New Home | 6215 Laurel Canyon Blvd. North Hollywood, CA 91606

Phone: 818.387.6178  | Email: victoryoutreachnoho@gmail.com
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©Copyright 2019 - Victory Outreach North Hollywood. All rights reserved.